How To Effectively Report Technical Issues For Support

When attempting to report Investment Dominator related issues to our Technical Department for support, there are 2 efficient methods of accomplishing this task so the Technical group is clear regarding the issue being reported.  Using the [Create A New Support Ticket] function in the Help section of Investment Dominator is our starting place.  There are 2 methods to effectively communicate support issues to our Technical Department.   

Method #1 – Screen Shots attached to support tickets.  Method #2 – A short video of issue being sited attached to support tickets.

Use the ‘Create A New Support Ticket‘ function when reporting Investment Dominator related issues for support.

To create a support ticket in the system go to ‘Help> Create A New Support Ticket’…

To capture a screen shot or record a short video of an issue for a support ticket, install a FREE version of the ‘TechSmith Capture‘ tool using the following link – https://www.techsmith.com/jing-tool.html. Press the blue Download or Free Download buttons to install the ‘TechSmith Capture‘ tool as shown:

Once the FREE version of the ‘TechSmith Capture‘ tool is successfully loaded onto any computer, the Capture function appears.

In order to capture an image of any screen on your computer select the RED Capture button as shown:

Note: Use the TechSmith Capture cross-hairs to select the appropriate Investment Dominator screen being captured.

On the following display, select the Capture Image Icon to actually capture the image for editing as shown:

Method #1 – Attach A Screen Shot Of Issue

Example: If there was an issue with Tagging A Record in Investment Dominator it will communicate effectively to attach a screen shot of the issue as shown:

  • Steps To Attach A Screenshot Are As Follows:
    • 1) Activate the TechSmith Capture function or any other snipping tool installed on your computer and attach 1 or more screen shots.
    • 2) Use the TechSmith Capture cross-hairs to select the Investment Dominator screen being captured
    • 3) Save the the screen shot in an appropriate folder on your computer for access.
    • 4) Go to ‘Help> Create A New Support Ticket’…
    • 5) Complete entry of Issue, Platform You Use, Browser You Use, Priority and press the ‘Choose File‘ function to import saved screen shot(s) of issue.

Method #2 – Create A Short Video Of Issue Sited

If a short video is needed to capture an Investment Dominator related issue, you can also use the Free TechSmith Capture tool to generate a recording.

  • Steps To Record A Short Video Of Issue Are As Follows:
    • 1) Activate the TechSmith Capture function or any other snipping tool installed on your computer, (with video capability).
    • 2) Use the TechSmith Capture cross-hairs to select the Investment Dominator screen being recorded.
    • 3) Select the Recording Icon to display the recording control panel, (see C TechSmith Recording Icon) below.
    • 4) Select the RED (record) button to begin the recording. System will display ‘3’… ‘2’… ‘1’ and begin recording your voice and your screen (see D TechSmith Capture Recording Start) below.
  • To Stop video recording…
    • 5) Once the video of issue has been recorded, press the blue Recording Stop button as shown:
  • To Upload video to Screencast…
    • 6) Press the blue Upload to Screencast button, (in lower right hand corner) to generate video link for attaching to support ticket as shown:
  • To copy video link…
    • 7) In the ‘Upload Complete’ section, to copy video link press the COPY button and then blue OK button and paste this link into your Help Desk Ticket (in both Issue Description and Link To The Issue field as shown:

Final Step – Press Blue ‘Create New Ticket’ Button

Land> Reports: Understanding Your Deal Flow KPI’s

We have a few key reports built into the Investment Dominator regarding your land investment deal flow, located under the ‘Land> Reports‘ section.

Interest By Property

This report will show you the number of people interested in a particular property based on how many people are connected to your property under the ‘Interest In‘ field of your Buyers List (‘Marketing‘ tab).

You can click on the number next to the property description to load the actual list of contacts interested in that particular property.

This report shows you what types of properties get more interest than others.

Saved Searches

This is where all of your saved ‘Advanced Searches‘ are displayed. For more information on how to create an ‘Advanced Saved Search‘ please review this article: https://user-guide.investmentdominator.com/advanced-search-and-saved-searches/

Property By Tags

This report shows the number of records that contain a particular tag. This is useful when segmenting your list by tags.

Click the number next to the Tag name to load the specific list of properties that contain that Tag.

Land Deal Summary

This section displays the main KPI’s of your land deal flow. They include:

  • Total Invested (Land)
    This is the amount you have spent and recorded in the system to purchase land.
  • Total Asset Value (Land)
    This is the total amount value based on the Market Values entered in the system for the property you own.
  • Total Revenue Generated (Land)
    This is the amount of revenue you have generated by selling land based on the recorded sale price saved in the system.
  • Total Profit (Land)
    This is the total profit generated from land sales based on data entered into the system under the ‘Transaction Information‘ section of your property records.
  • Average Deal Life Cycle (In Days) (Land)
    This is how long on average does it take to buy and sell a property according to data entered into the system.

Land Deal By Stage

Your deal flow is organized by Stages in the system. You can view a count of properties in each Stage of your deal flow so that you can identify bottlenecks quickly.

Hover over a column to view the number of properties within that Stage and click the column to load the list of properties within that Stage.

Advanced Search and Saved Searches

With our ‘Advanced Search‘ option, you can easily and quickly identify records under the ‘Land Deals‘, ‘House Deals‘, and ‘Buyers List‘ section based on multiple AND/OR search criteria.

Using this feature you can identify records based on almost any record field in the system and by adding a combination of custom record filter rules such as Equal To, Not Equal To, In, Not In, Less Than, Greater Than, Between, Is Empty, Is Not Empty, etc. to the search.

Advanced Searches can also be saved and accessed under the ‘Reports> Saved Searches‘ area.

Below are some examples of advanced searches that you could run…

Example 1: By Status and By Date Created

Let’s say you want to identify all the records under your Land Deals section where the Status is set to ‘Prospect‘ and where you created the records on a particular date (through import or manually one-by-one). All you need to do is go to ‘Land Deals> Advanced Search‘ and then create a search with the following criteria:

Example 2: By Type and By Phone

Let’s say you want to identify a list of contacts in your Buyers List that have phone numbers but have not purchased a property from you yet. All you need to do is go to ‘Buyers List> Advanced Search‘ and then create a search with the following criteria:

Example 3: By City, Status, and Note

Let’s say you want to identify all the house deals you are currently researching in the Houston area, where you also mentioned “roofing issues” in a note. All you need to do is go to ‘House Deals> Advanced Search‘ and then create a search with the following criteria:

Example 4: By Status and Tag

Let’s say you want to identify all the land deals that you have successfully sold to this point and that was also tagged with a custom tracking tag that you created. All you need to do is go to ‘Land Deals> Advanced Search‘ and then create a search with the following criteria:

You can even search records that have multiple tags by clicking the options ‘Add Rule‘, ‘AND‘, ‘Tag‘, ‘contains‘ then select the other tag to search by:

Stages vs. Statuses

A Stage in the Investment Dominator is an organizational group that contains records indexed with a predefined set of statuses.

The default Stages/Statuses of  Land Deals…

  • All In-Process
    • All statuses (including custom statuses), except for ‘FILE CLOSED’ and ‘ON HOLD’
  • Prospects
    • Prospect
    • Mailed Letter 1
  • Skip Trace
    • SKIP TRACE
  • Offer Requests
    • Pending Preliminary Research
  • Offers Made
    • Offer Sent
    • Option Sent
    • Blind Offer Sent
  • Buying
    • Open Escrow – Detailed Research
  • Selling
    • Complete – Ready To Sell
  • Sold
    • SOLD
  • On-Hold
    • ON HOLD
  • All Closed
    • FILE CLOSED

The default Stages/Statuses of House Deals…

  • All In-Process
    • All statuses (including custom statuses), except for ‘FILE CLOSED’ and ‘ON HOLD’
  • Prospects
    • Prospect
    • Mailed Letter 1
    • Mailed Letter 1 – Neutral
    • Mailed Postcard
    • Mailed Letter 2
  • Offer Requests
    • Pending Preliminary Research
  • Skip Trace
    • SKIP TRACE
  • Offers
    • Generate Offer/ Meet With Seller
  • In Escrow
    • Open Escrow
    • Found Buyer – Update Escrow
  • Escrow Complete
    • TRANSACTION COMPLETE
    • SOLD
    • PURCHASED
  • Follow Up
    • OFFER REJECTED – Follow Up
  • On Hold
    • ON HOLD
  • All Closed
    • FILE CLOSED

Custom Statuses…

Currently, any custom statuses that you create in the system will also be treated in the system as a Stage as well.

2017-06-28 Live Training Call

On this live training call, we discussed…

  • How to process offer requests properly
  • How to prevent or reduce duplicate records
  • How to look up a record by Contact ID (Letter Ref #)
  • How to collect information from the owner (what to ask)
  • How to identify the owners that request offers
  • Introduction to the Reports section
  • What happens if owners request an offer through your Buying site form

Continue reading “2017-06-28 Live Training Call”